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Analytics As A Service
CXAI
Analytics
Harnessing, interpreting, and acting on data is essential to any continuous improvement model with the Contact Centre. While most organizations have access to vast amounts of data, the ability to visualize and understand the areas opportunity requires unique tools and expertise. CXAi leverages decades of operational experience, combined with data science and industry leading platforms to support your data analytics needs on an as a Service (“aaS”) basis.
Data Capture
Our industry leading platforms allow us to capture intelligence across multiple channels including voice, email, chat, SMS and social media. Our tools allow us to mine interactions for emotion, key word, and sentiment, and to leverage that data both in real time to guide agents in responding to customers, and in the aggregate to gain additional insight into customer interactions and experiences, beyond what standard reporting uncovers.
Data Visualization
Through Data Visualization tools such as Power BI, we are able to present data in a way that makes it easier to spot trends or anomalies. Real time dashboards allow agents to better understand interactions, and for CXAi to proactively push coaching, knowledge articles, or process steps to the agent ensuring more consistent and improved outcomes.
Predictive Analytics
In addition to leveraging analytics for current and post call analysis, we also leverage aggregate trends and customer behaviours to predict future actions. Predictive Analytics can be a valuable tool specifically in sales environments, and can be successfully leveraged for next best product recommendations to customers based on like customer behaviours and patterns.
Scale
CXAi Speech and Text Analytics services allow our clients to efficiently analyze tens of thousand of interactions quickly and cost effectively, when compared to manual call listening and auditing which typically on capture a small 2%-5% sample. By leveraging leveraging these tools, we give our clients the ability to transform from reactive problem solvers, to proactive drivers of improved CX outcomes and business growth.
CXAI
Analytics
Harnessing, interpreting, and acting on data is essential to any continuous improvement model with the Contact Centre. While most organizations have access to vast amounts of data, the ability to visualize and understand the areas opportunity requires unique tools and expertise. CXAi leverages decades of operational experience, combined with data science and industry leading platforms to support your data analytics needs on an as a Service (“aaS”) basis.
Data Capture
Our industry leading platforms allow us to capture intelligence across multiple channels including voice, email, chat, SMS and social media. Our tools allow us to mine interactions for emotion, key word, and sentiment, and to leverage that data both in real time to guide agents in responding to customers, and in the aggregate to gain additional insight into customer interactions and experiences, beyond what standard reporting uncovers.
Data Visualization
Through Data Visualization tools such as Power BI, we are able to present data in a way that makes it easier to spot trends or anomalies. Real time dashboards allow agents to better understand interactions, and for CXAi to proactively push coaching, knowledge articles, or process steps to the agent ensuring more consistent and improved outcomes.
Predictive Analytics
In addition to leveraging analytics for current and post call analysis, we also leverage aggregate trends and customer behaviours to predict future actions. Predictive Analytics can be a valuable tool specifically in sales environments, and can be successfully leveraged for next best product recommendations to customers based on like customer behaviours and patterns.
Scale
CXAi Speech and Text Analytics services allow our clients to efficiently analyze tens of thousand of interactions quickly and cost effectively, when compared to manual call listening and auditing which typically on capture a small 2%-5% sample. By leveraging leveraging these tools, we give our clients the ability to transform from reactive problem solvers, to proactive drivers of improved CX outcomes and business growth.
Why Choose CXAi Analytics as a SaaS
Whether our clients outsource their contact centre operations fully, or choose to manage customer care operations internally, our aaS solutions allow our clients to acquire targeted expertise in areas where they may not have certain tools or skills internally.
Analytics aaS provides our clients with targeted insight and intelligence that drives improved outcomes for both our clients business and their end customers.
Benefits of Using CXAi for AI Solutions
CXAi enables personalized interactions, proactive problem-solving, and data-driven decision-making. From improving customer satisfaction and agent performance to optimizing compliance and uncovering actionable business insights, CXAi provides scalable solutions designed to meet the dynamic needs of modern enterprises.
- Improved Customer Experience
- Enhanced Agent Performance
- Compliance and Risk Mitigation
- Revenue Growth
- Actionable Insights for Business Strategy
- Operational Efficiency
- Scalability
Power Your Transformation with CXAi Global CX Experts
At CXAi, we bring together a global team of over 2,268 specialists with unmatched experience in data and analytics. We leverage this vast knowledge base, honed over countless interactions with Fortune 500 companies across 11 countries and 18 facilities, to empower your customer experience (CX) transformation.
Our highly trained live agents are the heart of our CX solutions. They are empowered by our AI technology, receiving real-time suggestions for knowledge articles, customer needs prediction, and personalized interaction prompts. This frees agents from repetitive tasks, allowing them to focus on building rapport and providing thoughtful, empathetic support tailored to each individual customer. The result is a seamless blend of human expertise and cutting-edge technology that elevates your customer. By partnering with CXAi, you gain a global team of experts dedicated to understanding your industry and exceeding your customer experience goals, experience and drives business success.