AI

Intelligent Design with CXAi Company
AI solutions are able to understand words, tone, and context
CXAI

AI

Our approach to leveraging AI in the contact centre, focuses on Agent Assist applications that support a more streamlined interaction, leading to reduced handle time, faster speed to resolution, and a better overall experience. This approach is core to our brand tagline – “Technology Powered, Human Delivered”, leveraging technology to make humans, and human interactions…better.

1. Intelligent Design:

As part of any engagement with our clients, we break down AI projects to ensure we are designing with purpose. By focusing on specific business challenges, and defining the business benefits, we develop technology roadmaps that prioritise initiatives based on their impact.

2. Improved Consistency:

Our AI solutions can automate how agents find and use information consistently, leading to greater accuracy and reduced risk for brands.

3. Conversational Content:

Our AI tools can quickly read, summarize / contextualize, and respond to email and chat inquiries, delivering a more consistent brand experience. By leveraging AI to deliver highly conversational response content, agents only need to review, and customize the reply – allowing for faster and more accurate resolution.

4. Tone and Sentiment:

Our AI solutions are able to understand words, tone, and context in text based or voice conversations, and can flag interactions in real time – if customer frustration, anger, or irritation are detected, allowing a supervisor to step in and support immediately to enhance FCR.

Why Choose CXAi AI Solutions?

At CXAi, we leverage advanced AI and automation technologies to streamline processes, drive improved contact management efficiency, and reduce customer friction, while delivering unparalleled insights and operational business intelligence.

Benefits of Using CXAi for AI Solutions:

At CXAi we believe that automation of simple, non-complex interactions leveraging AI makes business sense in terms of reducing costs and giving self service control back to your consumers – the real opportunities however, in terms of where Ai can make the greatest impact, is in and Agent Assist or Co-pilot model where AI sits behind the agents and supports the agents in servicing your customers.

In Summary, by leveraging AI as an agent assist platform, we can deliver more impactful benefits to our clients including:

  • Enhanced Business Intelligence.
  • Greater Efficiency.
  • Improved Customer Experience.
  • Service Consistency.
  • Reduced Risk.
  • Enhanced Customer Experience.

Transform Your AI Strategy Today

Ready to work with AI in a meaningful way to solve real business challenges at scale? Contact CXAi to schedule a consultation and discover how our innovative solutions can drive operational excellence and customer satisfaction in your contact center.

Transform Your AI Strategy Today
Skip to content scroll to top