Manny has more than 20 years of BPO operations with experience in Public Sector, Consumer, Commercial, Banking, Telco, and Utility portfolios. He is a graduate LaSalle College in Montreal. He joined CXAi in January 2016, after a long career with NCO Financial Services as the General Manager. Manny manages the daily operations of the company, and his responsibilities include all client portfolios associated the company nationally. He has a proven ability to create strategic clarity and growth, ensure disciplined execution, and deliver results. He is passionately entrepreneurial, with a driven focus on execution, operational efficiency and cost reduction. Demonstrating the ability to negotiate with vendor and client partners, delivering real business value. At the core of the business Manny has developed leaders with a proven track record of success creating a great corporate culture and maximizing team potential.

Manny is focused on driving operational efficiency within departments, monitoring revenue margins for employee productivity, and developing guidelines for personnel evaluations, staff advancement, and recruitment procedures.