Privacy Policy

HomePrivacy Policy

Effective Date: 2025-07-21

ServeNow (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the ServeNow mobile application (“App”) and related services. By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information
    • Name, phone number, email address, and contact details
    • Organization or employer details (if applicable)
    • Login credentials and access permissions
  • Job-Related Data
    • Documents uploaded or served through the platform
    • Case numbers, recipient names, service addresses
  • Location & GPS Data
    • Real-time or historical location data when logging service attempts
    • Geolocation for proof of presence at service addresses
  • Device & Usage Information
    • IP address, device model, OS version
    • App activity logs and timestamps
  • Media & Files
    • Photographs taken during service attempts
    • Files or documents uploaded as proof

2. How We Use Your Information

  • Enable document service workflows
  • Track job progress and status
  • Generate service reports and affidavits
  • Provide support and respond to queries
  • Improve platform performance and reliability
  • Comply with legal or regulatory requirements

3. How We Share Your Information

We do not sell your personal information. We may share data with:

  • Authorized users (e.g., law firms, admins) for job-related purposes
  • Third-party service providers (e.g., cloud storage, map APIs) for operational support
  • Law enforcement or regulators, if legally required

4. Data Security

We take data protection seriously. We implement:

  • End-to-end encryption (at rest and in transit)
  • Role-based access control
  • Secure cloud infrastructure with backups
  • Audit trails for user activity

5. User Rights and Controls

You may:

  • Access or update your account information
  • Request deletion of your personal data (subject to legal retention obligations)
  • Control location sharing via your device settings
  • Contact us for privacy-related questions at help.servenow@cxai.com

6. Children’s Privacy

ServeNow is not intended for use by individuals under the age of 18. We do not knowingly collect data from children.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted within the App and on our website. Continued use of the App after changes indicates your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact: ServeNow

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